Frequently Asked Questions
Printing
- Common Questions
- How do I set-up my file correctly?
- What are your turn around times?
- What can I expect for shipping times?
- What is the Gang-Run Printing Process?
- General Topics
- File Setup
- Ordering
- File Submission
- Production
- Shipping
Web Development
- How
Graphic Design
- What
Logo Apparel
- Where
File Set-Up
What file types are accepted?
.AI (Adobe Illustrator) please downsave to CS3, .PSD (Adobe Photoshop), .EPS, .PDF, JPG, .TIF
Should my fonts be outlined?
YES! DixonSeven is a wholesale printer which means that we accept camera ready artwork only. Breaking the fonts helps us by making sure that the fonts don’t change on our side when we open up the file.
What color space should I send my files in?
All files should be sent in CMYK. Any files submitted in RGB may experience unacceptable color shifting. All files submitted in RGB are automatically converted to CMYK.
What are the bleed requirements?
All files must include a 1/8″ (0.125 inch) bleed per dimension regardless if your design bleeds to the edge or not. An example of bleed setup for a 4″ x 6″ postcard would be 4.125″ x 6.125″.
What are your resolution requirements?
All rasterized (bitmap) images must be at least 300 dpi. However, 400 dpi for photo images and 1200 dpi for text and line art is highly recommended.
Should I include crop marks in my file?
NEVER include crop marks in your artwork. Always submit your artwork at trim size + bleed. An example of bleed setup for a 4″ x 6″ postcard would be 4.125″ x 6.125″.
Can I include front and back images in 1 file?
Each side of your artwork must be in a separate file. Do not put both front and back in the same file.
Should overprint be turned on or off?
It is STRONGLY suggested that overprint is turned off to avoid unexpected results.
For more information on creating your file for upload, visit our technical specifications page.
File Submission
How do I send my files to DixonSeven?
There are two methods to send artwork to DixonSeven. The first is our Web Uploader at the time of order. Once you are ready to put your product in the shopping cart, you will be able to upload your artwork through the Web Uploader. For those customers that need to submit larger files, FTP access is available.
What are the differences between the Web Uploader and FTP?
The Web Uploader is much more convenient and allows DixonSeven to process your job quicker. However, the largest file size that can be sent through the Web Uploader is 32 megabytes per file. For larger artwork, FTP method must be used.
How do I login to the FTP?
FTP: upload.dixonseven.com
Username: d7upload
Password: upload7
FTP Path: upload.dixonseven.com/
The FTP address is ftp.DixonSeven.com .
What FTP client should I use to connect to the FTP?
You may use any FTP client. If you dont know of any, FileZilla is recommended. It is FREE, it can be downloaded at http://filezilla-project.org/download.php?type=client and is available for Windows, Mac OS X and Linux.
How should artwork uploaded to the FTP be named for quick processing?
Name each file the job number given to you once your order has been placed. An example would be 12345-01-Front, 12345-01-Back. Without job numbers, your job may be delayed.
Ordering
Can I change paper, quantity or any other job specifications after I’ve finalized my order?
Due to the highly automated and fast paced gang-run process, once orders are placed, they are final. Changes cannot be made and orders cannot be cancelled or refunded. Refunds and cancellations are only available in the first 24 hours.
What payment methods are accepted?
Visa, Mastercard, American Express, and Discover are accepted.
Production
What type of printing is used?
All products except banners are done using a gang run procedure on offset presses including jobs of 200 and 500 quantities. This is possible due to our highly efficient workflow and job volume. Banner jobs are not offset. If you would like to learn more about the DixonSeven Printing Process look here.
How long does it take to start printing?
Printing may start as early as a few hours. DixonSeven has full discretion in scheduling and makes sure all jobs are completed within stated turnaround times.
How do I calculate turnaround time?
There are two components to turnaround time. First is production time. This is the time to manufacture your job. The second component is transit time. This is the time for the product to reach you. Transit time varies on shipping method used. Both production time and transit time never include weekends or holidays. The day of ordering is not counted as the first day. I.e. Ordering Monday before cut-off with a 2 day turnaround time means the job will be ready to ship on Wednesday (Tuesday = Day 1 of Production, Wednesday = Day 2 of production).
What is your time-cut?
8:00 p.m. MST is the daily time cut.
Shipping
What carrier does DixonSeven use to ship with?
Most all shipments are sent via UPS. Tracking numbers are provided.
Can I have shipments sent on my own account?
In order to take advantage of combined shipping and our advanced shipping system, shipments cannot be sent using your account.
Where do you ship to?
DixonSeven ships to all 50 US states, Puerto Rico, and Canada.